Cloud operations support for leading product company
Our client, a global leader in product delivering smart, connected solutions for modern living, faced challenges in maintaining scalability, reliability, and efficiency. With diverse applications ranging from incident management and certification to infrastructure and knowledge management, their microservices-based system required a well-defined cloud support model. Raptbot is engage to provide end-to-end AWS cloud operations support to enhance system performance and accountability.
Our solution
We conducted a thorough analysis of the existing environment to identify gaps and deployed a dedicated team of DevOps and cloud operations engineers. SLAs and KPIs were redefined with continuous tracking through reporting and regular status updates. Our comprehensive support included:
Infrastructure & operations: 24/7 monitoring, patch management, deployments, SOP execution, and incident logging/reporting enhanced system reliability. Cost optimization opportunities were implemented to maximize efficiency and reduce expenses.
“Through Raptbot’s cloud operations support, our client achieved unmatched reliability and cost efficiency—transforming their cloud-first strategy into a scalable, resilient, and transparent model for long-term success.”
Business outcomes
70% faster response time with redefined SLAs and KPIs
Proactive monitoring minimized downtime
Streamlined infrastructure management and DevOps processes
Automation reduced manual efforts significantly
Continuous optimization lowered overall infrastructure costs
Highlights of implementation
The engagement enabled proactive monitoring, redefined SLAs, and robust infrastructure management—delivering transparency, efficiency, and measurable value.
24/7 cloud operations support
SLA & KPI tracking with reporting
Proactive monitoring & incident management
Cost optimization & efficiency improvements
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